Customer Service AI Chatbot
Bot
Client: SupportSync Ltd.
We developed and integrated a custom Botpress agent for a SaaS company to handle customer support inquiries. The bot was trained on company documentation and FAQs, and integrated with their existing helpdesk software.
Technologies Used
Botpress
NLU
Dialogflow
Zendesk API
Key Results
- 70% of Tier-1 support queries automated.
- Reduced average response time by 80%.
- Improved customer satisfaction scores by 15%.